GROW MEDICAL: Medical Office Assistant

GROW HEALTH

Medical Office Assistant (MOA)

Location: View Royal, Victoria, BC

Employer: South Island Primary Care Society (SIPCS)

Pay Range: $26–$29 per hour (based on experience)

About Grow Health

Grow Health is a collaborative primary care clinic located in View Royal, serving patients across Victoria and the South Island. Grow Health is owned and operated by the South Island Primary Care Society (SIPCS), a mission-driven, community-based non-profit organization dedicated to expanding access to sustainable primary care.

The Opportunity

Grow Health is seeking an organized, compassionate, and proactive Medical Office Assistant (MOA) to join our growing healthcare team. This role supports physicians, nurses, and allied health professionals in delivering high-quality patient care while helping maintain efficient clinic operations and exceptional patient experiences.

This is an excellent opportunity for an MOA who enjoys working in a collaborative, fast-paced primary care environment. Experience with maternity or pediatric populations is considered an asset, but not required — we are happy to train the right candidate.

Core Responsibilities

Patient & Administrative Support

1. Send Ocean messages and patient documents accurately and promptly.
2. Return incomplete forms requiring additional patient information.
3. Book, reschedule, and coordinate patient appointments appropriately.
4. Ensure patients are informed of uninsured/private-pay fees and expected timelines.
5. Support same-day access scheduling and effective appointment triaging.
6. Pre-scan upcoming schedules and adjust appointments as needed based on visit type.
7. Coordinate urgent same-day imaging appointments when requested.
8. Prepare charts for insurance requests and chart transfers.
9. Ensure physician review and sign-off prior to record releases.

Clinical & Back Office Support

1. Prepare examination rooms and maintain clinic cleanliness and organization.
2. Stock exam rooms and clinic supplies regularly.
3. Prepare rooms and trays for procedures and physical exams.
4. Ensure swabs and specimens are labelled correctly with date and time.
5. Assist with heights, weights, blood pressures, and pediatric measurements as required.
6. Support coordination with nursing staff for injections, wound care, triage callbacks, and other clinical workflows.
7. Ensure operational continuity during physician absences or locum coverage.

Scheduling & Clinic Flow

1. Help maintain efficient physician schedules and clinic flow.
2. Support same-day access availability where possible.
3. Coordinate appointment changes, cancellations, and patient rebooking.
4. Assist with schedule adjustments during physician illness or urgent changes.
5. Communicate effectively with patients and staff regarding scheduling updates.

General Operations

1. Escalate supply shortages, IT issues, or operational concerns promptly.
2. Maintain professionalism and confidentiality in all patient interactions.
3. Support a positive and collaborative clinic culture.
4. Contribute to ongoing process improvement and operational efficiency.

Qualifications

1. Minimum 2–3 years experience as a Medical Office Assistant in a healthcare setting preferred.
2. Experience with OSCAR EMR and OCEAN considered an asset.
3. Strong organizational and multitasking abilities.
4. Excellent communication and interpersonal skills.
5. Ability to work collaboratively in a team-based environment.
6. Professional, compassionate, and patient-centered approach to care.
7. Comfortable working in a fast-paced primary care environment.

Why Join SIPCS?

The South Island Primary Care Society is a community-based non-profit organization focused on expanding access to primary care across the South Island. Joining Grow Health means becoming part of a mission-driven team working directly to address the primary care crisis in our community.

How to Apply

Please email your resume and cover letter to Alyssa Andres, Executive Director, at executivedirector@wpcs.ca